What We Offer
Every Step of
Your Import,
Handled.
From the moment you pick a model to the day it arrives at your site — we manage shipping, customs, paperwork, financing, and support. You focus on your business.
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Years experience
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Customs success rate
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Vehicles delivered
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Response time
Our Services
Eight Ways
We Help You
Pick one service or let us run the whole process. Most clients hand us everything from consultation to delivery.
Vehicle Consultation
We assess your workload, terrain, budget, and timeline — then recommend the exact XCMG or BYD model that fits. No upselling, just honest advice.
Includes
- Needs assessment call
- Model comparison report
- Specification summary
- Lead time forecast
Import & Freight
We purchase directly from XCMG and BYD factories, arrange ocean freight, marine insurance, and coordinate delivery to Djibouti port and onward.
Includes
- Factory purchase & QC
- Ocean freight booking
- Marine insurance
- Port-to-site haulage
Customs Clearance
Our in-house customs broker handles all import declarations, duty payments, and release procedures. We know Ethiopian customs regulations inside out.
Includes
- Import declaration filing
- Duty & tax calculation
- Customs bond management
- Release coordination
Financing & Payment Plans
We work with local banks and financing institutions to offer installment plans. We also support letter of credit and direct wire transfer arrangements.
Includes
- Bank liaison support
- LC arrangement
- Up to 36-month plans
- Down payment flexibility
Last-Mile Delivery
Once your vehicle is cleared, we arrange overland transport to your site — whether it's Addis Ababa, Hawassa, Dire Dawa, or a remote project location.
Includes
- Overland transport
- Site-specific routing
- Delivery tracking
- Handover documentation
Spare Parts Supply
Genuine OEM parts for XCMG and BYD sourced directly from the manufacturers on demand. We can also maintain a parts buffer stock for high-use items.
Includes
- OEM parts sourcing
- Express shipping available
- Parts catalogue access
- Buffer stock options
Warranty & After-Sales
All vehicles come with manufacturer warranty backed by us. We coordinate technical support, warranty claims, and provide service manuals in Amharic and English.
Includes
- 1-year manufacturer warranty
- Warranty claim handling
- Technical documentation
- Remote diagnostics support
Ongoing Support
A dedicated contact person for every client. Reach us by phone, WhatsApp, or email — in Amharic or English — whenever you need us.
Includes
- Dedicated account manager
- WhatsApp support
- Bilingual communication
- Priority response
Step by Step
How the Import
Process Works
From first call to keys-in-hand, the typical import takes 45–75 days. Here's every step.
01
Initial Consultation
You tell us your requirements — what you need the vehicle for, your budget, delivery location, and timeline. We listen first, advise second.
Typical Duration
1–2 days02
Quotation & Selection
We send a detailed proposal with the exact model recommendation, scope of import (vehicle + freight + insurance + duty + delivery), and lead time.
Typical Duration
2–3 days03
Order & Payment
Once you confirm, we place the factory order. Payment is via bank transfer or letter of credit. We share order confirmation and production tracking.
Typical Duration
3–5 days04
Production & Shipping
The vehicle is manufactured (or picked from stock), loaded at the Chinese port, and shipped. We send weekly status updates with vessel tracking details.
Typical Duration
30–60 days05
Customs Clearance
On arrival at Djibouti port, our customs broker files all documents, pays duties, and secures release. You don't touch a single form.
Typical Duration
5–10 days06
Delivery & Handover
The vehicle is transported overland to your site. We do a full handover inspection, hand over documents, and walk you through operation basics.
Typical Duration
2–5 daysTotal Timeline
45–75
days from order to delivery
~1 week
Consultation & Order
4–8 weeks
Production & Shipping
1–2 weeks
Customs & Delivery
FAQ
Common
Questions
Can't find your answer? Reach out directly — we respond in Amharic or English within 24 hours.
Ask a QuestionTypically 45–75 days from order confirmation to delivery at your site. This includes 1 week for order processing, 4–8 weeks for production and ocean shipping, and 1–2 weeks for customs clearance and last-mile delivery. We'll give you a precise timeline with your quotation.